Welcome to www.trichovedic.com.au – the trichologically formulated, herb and plant-based and Australian owned and made luxury hair care range. This website is operated by Trichovedic Pty Limited. When you use and/or order products from this website, you are agreeing to these terms and conditions, and, from this point onwards, any reference to “we”, “us”, “our” or “ourselves” refers to Trichovedic Pty Limited.
Terms of service
Registered Address:
182 Hudson Pde Avalon NSW 2107
ABN Number 36 419 089 558
Mailing Address:
PO Box 320 Avalon NSW 2107
We hope you have a positive experience on our website. If you do however experience any issues, we ask that you email us as soon as you can at administration@trichovedic.com.au so that we can work on getting it fixed as soon as we can.
CONTACTING US
Trichovedic Mail Order Contact is open from Monday to Friday 9am to 5pm (excluding public holidays in Sydney, Australia). Contact us at: administration@trichovedic.com.au with any queries, problems or questions you may have.
ORDERING
Before you can place an order, you will have the option to create an account and log in to your account or check out as a guest user.
Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can’t be held liable for this, we will do everything we can to resolve this for you.
Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order.
Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched.
Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a look at ‘Cancellations and Returns’ in these Terms and Conditions.
If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended.
MAXIMUM PURCHASE POLICY
We regret that we must limit orders to a maximum purchase of $500.00 per customer. If you have any questions please email us at administration@trichovedic.com.au.
AVAILABILITY
Very rarely, we may not be able to supply something to you that you have ordered right away. We will provide you with the option to wait until the product becomes available and leave your order open, offer you an alternative or a refund.
DISCOUNT VOUCHERS & COUPON CODES
Please be aware that discounts and coupons are only valid for the period of time stated on the voucher or within the body of text where the voucher is obtained (Facebook, Instagram, Email).
PRICES
Please note that the prices as stated on our website are in Australian dollars and are inclusive of GST.