Terms of service

ORDERING

Before you can place an order, you will have the option to create an account and log in to your account or check out as a guest user.

Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can’t be held liable for this, we will do everything we can to resolve this for you.

Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order.

Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched.

Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a look at ‘Cancellations and Returns’ in these Terms and Conditions.

If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended.

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to a maximum purchase of $500.00 per customer. If you have any questions please email us at administration@trichovedic.com.au.

AVAILABILITY

Very rarely, we may not be able to supply something to you that you have ordered right away. We will provide you with the option to wait until the product becomes available and leave your order open, offer you an alternative or a refund.

PRICES

Please note that the prices as stated on our website are in Australian dollars and are inclusive of GST.

PROMOTIONS, DISCOUNT VOUCHERS & COUPON CODES


Please be aware that promotions, discounts and coupons are only valid for the period of time stated on the voucher or within the body of text where the voucher is obtained (Facebook, Instagram, Email).

2026 STYLZ x TRICHOVEDIC GIVEAWAY

These terms apply to our 2026 Stylz x Trichovedic giveaway and should be read together with the rest of these Terms and Conditions. By entering, you agree to these terms.

The promoters are Trichovedic Pty Limited, 182 Hudson Pde, Avalon NSW 2107, ABN 36 419 089 558, and Stylz Hair (stylz.com.au). This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram, Facebook, or Meta Platforms Inc.

1. Entry is open to Australian residents aged 18 years and over. Employees of Trichovedic and Stylz and their immediate families are not eligible to enter.
2. The promotion opens on 31 October 2026 and closes on 14 November 2026 at 11:59pm AEDT. Entries received after this time are not valid.
3. To enter, you must: follow @stylzhairsalons and @trichovedic on Instagram, comment the keyword HAIRCARE on the giveaway post, and reply to our direct message with your email address to complete your entry. All steps must be completed for a valid entry. One entry per person.
4. There is one (1) prize. The winner will receive a Trichovedic digital gift card to the value of AU$1,000 and a voucher for Stylz in-salon treatments to the value of AU$1,000. The total prize value is AU$2,000. There is no cash alternative and the prize is not transferable.
5. One winner will be drawn at random from all valid entries on 16 November 2026. The winner will be contacted on 17 November 2026 and notified by direct message and email.
6. If the winner cannot be contacted or does not respond within 7 days of notification, we reserve the right to draw a replacement winner.
7. We will only ever contact the winner from our official @trichovedic and @stylzhairsalons accounts and by email. We will never ask the winner for payment, card details, or a fee to release the prize. Please disregard and report any message that does.
8. By entering, you agree that if you win we may publish your first name and last initial on our social channels to announce the result.
9. The Trichovedic gift card and the Stylz Hair voucher are each valid for 36 months from the date of issue. The Trichovedic gift card is redeemable only at www.trichovedic.com.au. The Stylz Hair voucher is redeemable for in-salon treatments at Stylz Hair salons. Neither is redeemable for cash or can be replaced if lost. Any unused balance is forfeited on expiry.
10. The Trichovedic gift card cannot be applied to previous orders and cannot be used in conjunction with any other discount code or promotional offer.
11. We reserve the right to verify the eligibility of entrants and to disqualify any entry that does not meet all of these conditions.
12. We reserve the right to amend, suspend, or cancel this promotion where necessary, for example due to circumstances outside our reasonable control. If the prize is unavailable we may substitute a prize of equal value. Our decisions on all matters relating to the promotion are final.
13. This promotion is governed by the laws of New South Wales, Australia. For any questions about the giveaway, email us at hello@trichovedic.com.au.